Returns or Exchanges
Thank you for shopping at northgatemotorsupply.com. We want every customer to be satisfied with their purchase. If you are not satisfied with the product you received, you may request a return and refund in accordance with the policy below.
- Return Period
Customers may submit a return request within 30 days of receiving the item.
Return requests made after the 30-day period may not be approved.
- Return Requirements
To qualify for a refund, returned items must meet the following requirements:
Items must be returned unused or in a condition consistent with a brief inspection;
Items must be in their original packaging;
Items must be free from damage caused by human error, modification, or improper use;
Returned items must include all relevant accessories and attachments.
We will confirm the refund request after receiving and inspecting the returned item.
- Return Process
To request a return, please contact us via the following methods:
Email:
Eli@northgatemotorsupply.com
info@northgatemotorsupply.com
Phone:
984-322-6966
Please provide the following information when requesting a return:
Order number;
Purchaser’s name;
Contact email;
Reason for return;
Photos of the item.
Items sent back without prior confirmation may not be processed in a timely manner.
- Refund Processing Time
Once the returned item is received and approved, we will process the refund within a reasonable timeframe.
Refund processing time: Typically about 3 business days.
After the refund is processed, the actual time it takes for funds to appear in your account may vary depending on your payment method and the processing speed of your bank or payment provider.
- Refund Method
Refunds will be issued via the original payment method.
For example:
Credit card payments will be refunded to the original credit card account;
Other payment methods will be processed through the corresponding payment channel.
- Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
As orders may enter the processing or shipping stage shortly after confirmation, we cannot guarantee that all cancellation requests can be successfully processed.
If the order has already been shipped, you may request a return in accordance with this refund policy.
- Damaged or Incorrect Items
Please contact us promptly if the item you received has quality issues, was damaged during shipping, or does not match your order. Please provide your order details and relevant photos; we will assist in resolving the matter based on the specific circumstances.
- Return Address
The return address will be provided once your return request has been approved.
Please do not ship items back without prior confirmation to avoid issues with processing your return.
- Contact Us
If you have any questions regarding our refund policy or the return process, please contact us:
Northgate Motor Supply LLC
Address:
927 Stanley Chapel Church Rd, Mount Olive, NC 28365
Email:
Eli@northgatemotorsupply.com
info@northgatemotorsupply.com
Phone:
984-322-6966
Thank you for choosing northgatemotorsupply.com. We are committed to providing you with simple, transparent, and convenient after-sales service.
